What services do you provide?

We offer professional call center services including:

· Inbound & outbound customer support

· Lead response and qualification

· Appointment booking

· Email and message handling

· Follow-up calls and communication tasks

Who is this service for?

We work primarily with small and micro businesses especially service providers who need fast and reliable customer response.

Do you handle calls 24/7?

Currently, our services are available during agreed shift times, which may include daytime, evening, and weekend hours based on your business needs.

How much does your service cost?

We offer a fixed monthly rate, agreed upon at the start of the contract. Pricing varies depending on your required shift hours.

What is the contract duration?

Our standard service agreement is for 3 months, with payment made monthly in advance. We also offer discounted rates for clients who choose to sign annual contracts.

Is there a refund if I cancel early?

No. Since we commit agents and resources based on the contract, no refunds are issued for early termination or unused time.

Do you speak multiple languages?

Yes. Our team includes agents fluent in English, Arabic, Russian, Spanish, Chinese, French, and Urdu.

How do I give your agents access to my tools?

We require you to share access credentials or create sub-user accounts on the necessary platforms. We’ll only use them for agreed service tasks and handle them with full confidentiality.

Can I change my shift hours later?

Yes, with advance notice, you can adjust shift hours depending on agent availability and workload.

How do I get started?

Just contact us at sales@kaasly.com, and we’ll send you a simple agreement and onboarding form to start within 24 hours.